Making the connection

What technology, adults and teens have in common

It is not hard to associate aging adults with limited technological knowledge, nor is it difficult to understand that teens can jump onto a new device with ease. And anyone can understand that tech support in the form of automated chats or lengthy phone calls can lead to more stress than solutions.

"Do we really need any more apps in the world right now?" Trish Lopez asked herself as she listened to other people pitch at a startup incubator in Albuquerque, New Mexico in 2015.

Lopez's own contribution to the incubator stemmed from her mother's love and hatred of technology-she understood its be...


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