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In 2008, my father, a World War II veteran, was receiving medical care at the Billings Veteran’s clinic. I had medical POA for my father and had questions about his health and left several messages for his doctor, but my phone calls weren't returned. After the third attempt, I was told by a staff member at the clinic that it was hard for the doctor to return calls. I was very frustrated with the lack of response and sent an e-mail to Senator Tester. Within a couple of days, I received a phone message from Tester's staff informing me that t...
